Sub-Processors

VETPL uses certain third-party sub-processors to operate our products and services. A sub-processor is a third party engaged by VETPL to process personal data on behalf of our clients. We ensure all sub-processors provide sufficient guarantees regarding data protection through contractual obligations and, where applicable, standard contractual clauses.

Sub-Processor	Country	Purpose	Data Processed
Amazon Web Services (AWS)	USA / India	Cloud infrastructure and hosting	All customer data stored in VETPL applications
Google Cloud Platform	USA	AI/ML services, analytics	Anonymised usage analytics
Stripe, Inc.	USA	Payment processing	Payment card and billing information
Mailgun (Sinch)	USA	Transactional email delivery	Email addresses and message content
Twilio, Inc.	USA	SMS notifications	Phone numbers and notification content
Cloudflare, Inc.	USA	CDN, DDoS protection, DNS	Network traffic metadata
Google Analytics	USA	Website analytics	Anonymised visitor behaviour data
Razorpay	India	Indian payment processing	Payment card and UPI information
Microsoft Azure	USA / India	Enterprise integrations, email	Directory and email data (for integrations)
Freshdesk (Freshworks)	India	Customer support ticketing	Support ticket content and contact details

Updates to this List

VETPL may update this list as we engage new sub-processors or discontinue existing ones. We will notify clients of material changes to our sub-processor list with at least 30 days advance notice, as required by data processing agreements.

If you object to any sub-processor change, please contact us at privacy@vetpl.in within the notice period.