Privacy Policy

Last Updated: 1 January 2025 | Effective Date: 1 January 2025

1. Introduction

Volcanic Education & Technology Pvt Ltd ("VETPL", "we", "us", or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our software products, or engage with our services. Please read this policy carefully.

2. Information We Collect

We may collect the following categories of personal information: Information You Provide Directly: Name, email address, phone number, company name, job title, billing address, and payment information when you register, subscribe, or contact us. Information Collected Automatically: IP address, browser type, operating system, referring URLs, pages visited, and device identifiers when you use our website or applications. Information from Third Parties: Business contact details from public sources or partner referrals for sales and marketing purposes.

3. How We Use Your Information

We use your personal information to: • Provide, maintain, and improve our software products and services • Process transactions and send related information • Send administrative information, updates, and security alerts • Respond to comments and questions and provide customer support • Send promotional communications (where permitted) • Monitor and analyse usage patterns to improve user experience • Comply with legal obligations and enforce our agreements

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with: Service Providers: Third-party vendors who assist in delivering our services (e.g., cloud hosting, payment processing, email delivery). See our Sub-Processors list for details. Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as a business asset. Legal Requirements: When required by law, court order, or governmental authority.

5. Data Security

We implement industry-standard technical and organisational security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These include SSL/TLS encryption, access controls, regular security audits, and employee data protection training. However, no method of transmission over the internet is 100% secure.

6. Data Retention

We retain personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. When information is no longer needed, we securely delete or anonymise it.

7. Your Rights

Depending on your jurisdiction, you may have the following rights: • Access and obtain a copy of your personal data • Rectification of inaccurate or incomplete data • Erasure of your personal data (right to be forgotten) • Restriction of processing • Data portability • Objection to processing for direct marketing To exercise these rights, please contact us at support@vetpl.in.

8. Cookies

We use cookies and similar tracking technologies to enhance your experience on our website. Please refer to our Cookie Policy for detailed information about the types of cookies we use and your choices.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on this page with an updated effective date. We encourage you to review this policy regularly.

11. Contact Us

For privacy-related questions, requests, or complaints, please contact our Data Protection Officer at: Volcanic Education & Technology Pvt Ltd Email: support@vetpl.org Phone: +91-7808720214 Address: Krishna Nagar, Giridih, Jharkhand, India